Cisco Unified Intelligent Contact Management Enterprise is a sophisticated contact center software designed to help organizations enhance customer service and streamline communication processes. The platform provides a comprehensive suite of tools for managing inbound and outbound calls, email, chat, and social media interactions, ensuring that businesses can connect with customers effectively across multiple channels. Cisco's software allows users to implement advanced routing algorithms, ensuring that customers are directed to the most appropriate agents based on their needs. The software includes features for performance analytics, workforce management, and call recording, enabling organizations to optimize their contact center operations. With robust reporting capabilities, Cisco Unified Intelligent Contact Management Enterprise offers insights into customer interactions, agent performance, and overall service quality, helping organizations make informed decisions. Ideal for large enterprises seeking to improve their customer engagement strategies, Cisco delivers a reliable solution that enhances contact center performance.
Cisco Unified Intelligent Contact Management Enterprise Claim
Cisco Unified Intelligent Contact Management Enterprise
Cisco
2010
United States
1000+
Email
Automated Routing