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Cisco Unified Contact Center Express

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Cisco Unified Contact Center Express Overview

Cisco Unified Contact Center Express is a robust contact center software solution designed to enhance customer service and support for organizations of all sizes. The platform offers tools for managing inbound and outbound calls, routing inquiries, and tracking performance metrics. Cisco Unified Contact Center Express supports features such as call queuing, interactive voice response (IVR), and real-time reporting, ensuring efficient handling of customer interactions. The software integrates with customer relationship management (CRM) systems, providing agents with access to critical information during calls. By optimizing contact center operations, Cisco Unified Contact Center Express empowers organizations to improve customer satisfaction and operational efficiency.

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Contact Details

  • Vendor Name Cisco
  • Founded 2010
  • Location United States
  • Employees 1000+

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • On-Premise On-Premise
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Assamese

Industries

Computer Software, Transportation/Trucking/Railroad

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Cisco Unified Contact Center Express Features

  • Arrow Icon Employee Scheduling
  • Arrow Icon Labor Forecasting
  • Arrow Icon Performance Metrics
  • Arrow Icon Productivity Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Agent Interface
  • Arrow Icon Call Recording
  • Arrow Icon Compliance Management
  • Arrow Icon Customer Experience Management
  • Arrow Icon Queue Management
  • Arrow Icon Employee Coaching Tools
  • Arrow Icon Quality Management
  • Arrow Icon Leave Tracking
  • Arrow Icon Call Monitoring
  • Arrow Icon For Call Centers
  • Arrow Icon Intraday Management
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management

Cisco Unified Contact Center Express Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Top Cisco Unified Contact Center Express Alternatives

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Cisco Unified Contact Center Express FAQs

Cisco Unified Contact Center Express is a robust contact center software solution designed to enhance customer service and support for organizations of all sizes. The platform offers tools for managing inbound and outbound calls, routing inquiries, and tracking performance metrics. Cisco Unified Contact Center Express supports features such as call queuing, interactive voice response (IVR), and real-time reporting, ensuring efficient handling of customer interactions. The software integrates with customer relationship management (CRM) systems, providing agents with access to critical information during calls. By optimizing contact center operations, Cisco Unified Contact Center Express empowers organizations to improve customer satisfaction and operational efficiency.

  • No, Cisco Unified Contact Center Express does not offer a free version.

  • Yes, Cisco Unified Contact Center Express offers a free trial.

  • No, Credit Card details are not required for the Cisco Unified Contact Center Express trial.

  • No, Cisco Unified Contact Center Express does not offer an API.

  • Cisco Unified Contact Center Express supports the following languages:
    • Bulgarian , Catalan , Croatian , Czech , Danish , Dutch , English , Finnish , French , German , Hungarian , Italian , Japanese , Korean , Norwegian , Polish , Portuguese , Romanian , Russian , Serbian , Slovak , Slovenian , Spanish , Swedish , Turkish , Assamese , Chinese-simplified , Chinese-traditional

  • Following are the typical users of the Cisco Unified Contact Center Express:
    • Self-Employed , Small-Business , Midsize-Business

  • Cisco Unified Contact Center Express supports the following deployment:
    • On-Premise

  • Cisco Unified Contact Center Express supports the following devices and operating systems:
    • Windows , Linux