Channels is a customer service software focused on voice communication. It allows businesses to connect with their clients through phone calls directly from the website. Key features include a web-based phone system, which enables making and receiving calls from any location. Channels also offers call recording for quality and training purposes. The integration with CRM systems is a significant feature, enabling easy access to customer data during calls. With its IVR (Interactive Voice Response) system, customers are directed to the right department. Call queuing ensures efficient call handling. The software also provides detailed call analytics for performance tracking. Additionally, Channels supports international numbers, making it suitable for global operations. This user-friendly tool enhances customer interaction without complex configurations.
Channels Claim
Phone system that turns customer data into excellent service.
Why SoftwareWorld Chooses Channels:
“SoftwareWorld likely chose Channels based on positive online user reviews highlighting its user-friendly interface, robust features, and excellent customer support. Users appreciate its seamless integration capabilities and efficient communication tools that enhance team collaboration. The platform's reliability and scalability make it suitable for businesses of various sizes, contributing to its high ratings and recommendation by SoftwareWorld.”
Channels
2014
United States
11-50
24x7 Support
Call Recording
