Callexa Feedback is a customer satisfaction software that helps businesses gather, analyze, and act on customer feedback to improve their products, services, and overall customer experience. The platform provides tools for creating custom surveys, polls, and feedback forms that can be distributed across various channels, including email, websites, and mobile apps. Callexa Feedback uses advanced analytics to analyze responses, identifying trends, common issues, and areas for improvement. The software also includes sentiment analysis tools, which automatically categorize feedback as positive, negative, or neutral, providing businesses with quick insights into customer sentiment. Callexa Feedback allows businesses to segment feedback by demographics, purchase behavior, or other criteria, making it easier to understand the needs and preferences of different customer groups. With its real-time reporting and actionable insights, the platform helps businesses prioritize issues, track satisfaction trends, and implement improvements that drive customer loyalty and retention.
Copexa GmbH
2011
Germany
Email
Trend Analysis
