Why SoftwareWorld Chooses Bria:

“SoftwareWorld likely chose Bria based on its positive online user reviews highlighting its robust communication features, user-friendly interface, and reliable performance. Users often praise its seamless integration with various platforms, high-quality voice and video calls, and excellent customer support. These attributes make Bria a preferred choice for businesses seeking efficient and effective communication solutions.”

Highly Recommended

Bria Overview

Bria is a versatile call center software designed to optimize communication for customer service teams and call centers. This platform offers a range of features that enhance call management, such as automatic call distribution, call recording, and real-time reporting. With its intuitive interface, Bria enables agents to manage calls efficiently and provide exceptional customer service. The software also supports various communication channels, including voice, video, and messaging, ensuring a comprehensive solution for customer interactions. By leveraging Bria, organizations can improve their customer service operations, enhance agent productivity, and achieve higher customer satisfaction levels, making it an essential tool for modern call centers.

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Bria Screenshot & Video

Contact Details

  • Vendor Name CounterPath
  • Founded 2002
  • Location Canada

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)


Industries

Construction, Facilities & Services, Health, Information Technology & Services, Real Estate

Bria Features

  • Arrow Icon Project Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Drag & Drop
  • Arrow Icon @mentions
  • Arrow Icon Communication Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Commenting/Notes
  • Arrow Icon File Sharing
  • Arrow Icon Real Time Notifications
  • Arrow Icon Calendar Management
  • Arrow Icon Video Conferencing
  • Arrow Icon Chat/Messaging
  • Arrow Icon Version Control
  • Arrow Icon Task Management
  • Arrow Icon Contact Management
  • Arrow Icon Document Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Content Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Task Scheduling
  • Arrow Icon To-Do List
  • Arrow Icon Prioritization
  • Arrow Icon Tagging
  • Arrow Icon Assignment Management
  • Arrow Icon File Sharing
  • Arrow Icon Document Management
  • Arrow Icon Meeting Management
  • Arrow Icon Progress Tracking
  • Arrow Icon Real-Time Chat
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Content Management
  • Arrow Icon Discussions/Forums
  • Arrow Icon Real Time Updates
  • Arrow Icon Reminders
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Video Conferencing
  • Arrow Icon Drag & Drop
  • Arrow Icon @mentions
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Collaboration Tools
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Audio Calls
  • Arrow Icon Task Management
  • Arrow Icon Calendar Management
  • Arrow Icon Contact Management
  • Arrow Icon Project Management
  • Arrow Icon File Management
  • Arrow Icon Email Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon Call Logging
  • Arrow Icon Caller ID
  • Arrow Icon Video Conferencing
  • Arrow Icon Call Routing
  • Arrow Icon Call Recording
  • Arrow Icon Caller Profiles
  • Arrow Icon Live Chat
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Call Routing
  • Arrow Icon Mobile Access
  • Arrow Icon Contact Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Voice Mail
  • Arrow Icon Multi-User Collaboration
  • Arrow Icon Two-Way Audio & Video
  • Arrow Icon File Sharing
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Call Recording
  • Arrow Icon Screen Sharing
  • Arrow Icon Task Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Screening
  • Arrow Icon Caller ID
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon SIP Trunking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Recording
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Auto-Dialer
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Mobile Access
  • Arrow Icon Voice Mail
  • Arrow Icon Call Tracking
  • Arrow Icon Two Way Audio & Video
  • Arrow Icon HD Audio/Video
  • Arrow Icon Mobile Access
  • Arrow Icon Electronic Hand Raising
  • Arrow Icon Meeting Management
  • Arrow Icon Automatic Transcription
  • Arrow Icon Collaboration Tools
  • Arrow Icon Presentation Tools
  • Arrow Icon Screen Sharing
  • Arrow Icon Recording
  • Arrow Icon Real-Time Chat
  • Arrow Icon Private Chat
  • Arrow Icon File Sharing
  • Arrow Icon Presentation Streaming
  • Arrow Icon Host Controls
  • Arrow Icon Video Conferencing

Bria Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • Yes Yes

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Brian Solo Free

$0 Per Month

Bria FAQs

Bria is a versatile call center software designed to optimize communication for customer service teams and call centers. This platform offers a range of features that enhance call management, such as automatic call distribution, call recording, and real-time reporting. With its intuitive interface, Bria enables agents to manage calls efficiently and provide exceptional customer service. The software also supports various communication channels, including voice, video, and messaging, ensuring a comprehensive solution for customer interactions. By leveraging Bria, organizations can improve their customer service operations, enhance agent productivity, and achieve higher customer satisfaction levels, making it an essential tool for modern call centers.

  • Yes, Bria offers a free version.

  • Yes, Bria offers a free trial.

  • No, Credit Card details are not required for the Bria trial.

  • Bria offers the following pricing plans & packages:

    Brian Solo Free

    $0 Per Month

  • Bria supports the following payment frequencies:

    • Monthly Subscription

  • No, Bria does not offer an API.

  • Bria offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Bria offers training with the following options:
    • Documentation

  • Bria supports the following languages:
    • German , English , French , Italian , Japanese , Korean , Dutch , Portuguese , Russian , Spanish , Chinese (Simplified) , Chinese (Traditional)

  • Following are the typical users of the Bria:
    • Self-Employed , Small-Business , Midsize-Business

  • Bria supports the following deployment:
    • Cloud Hosted , On-Premise

  • Bria supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

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