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Cutting-edge help desk software to streamline your customer support.

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BoldDesk Overview

BoldDesk is an intuitive and flexible customer support software that is ideal for managing and resolving customer queries efficiently. Its standout feature is the powerful ticketing system, which organizes customer interactions from various channels like email, chat, and social media into a streamlined workflow. BoldDesk offers a unique, customizable dashboard, allowing teams to personalize their workspace according to their needs. The software includes a knowledge base functionality, enabling customers to find quick self-service solutions, thereby reducing the support load. Additionally, BoldDesk features comprehensive reporting tools, providing insightful analytics on customer satisfaction and team performance. Designed for ease of use and adaptability, BoldDesk is well-suited for businesses of all sizes seeking to enhance their customer support and streamline operations.

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BoldDesk Screenshot & Video

Contact Details

  • Vendor Name Syncfusion
  • Founded 2001
  • Location United States
  • Employees 501-1000

Support

  • Email Email
  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Industries

Banking, Computer Software, Consumer Services, Hospital & Health Care

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BoldDesk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control

BoldDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 15 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Scale

$25 Per Month

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BoldDesk FAQs

BoldDesk is an intuitive and flexible customer support software that is ideal for managing and resolving customer queries efficiently. Its standout feature is the powerful ticketing system, which organizes customer interactions from various channels like email, chat, and social media into a streamlined workflow. BoldDesk offers a unique, customizable dashboard, allowing teams to personalize their workspace according to their needs. The software includes a knowledge base functionality, enabling customers to find quick self-service solutions, thereby reducing the support load. Additionally, BoldDesk features comprehensive reporting tools, providing insightful analytics on customer satisfaction and team performance. Designed for ease of use and adaptability, BoldDesk is well-suited for businesses of all sizes seeking to enhance their customer support and streamline operations.

  • No, BoldDesk does not offer a free version.

  • Yes, BoldDesk offers a free trial.

  • No, Credit Card details are not required for the BoldDesk trial.

  • BoldDesk offers the following pricing plans & packages:

    Scale

    $25 Per Month

  • BoldDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, BoldDesk offers an API.

  • BoldDesk offers support with the following options:
    • Email , Knowledge Base

  • BoldDesk offers training with the following options:
    • Documentation , Videos

  • BoldDesk supports the following languages:
    • Bulgarian , Chinese , Czech , Danish , Dutch , English , Finnish , French , German , Greek , Hungarian , Italian , Japanese , Korean , Malay , Norwegian , Polish , Portuguese , Romanian , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the BoldDesk:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • BoldDesk supports the following deployment:
    • Cloud Hosted

  • BoldDesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android