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Modern, flexible, predictive service management for mid-size companies

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BMC Helix Remedyforce Overview

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem management, change management, and asset management, all within a user-friendly interface. Remedyforce's self-service portal empowers users to find solutions independently, reducing the workload on IT staff. Its analytics and reporting capabilities provide insightful data, aiding in continuous improvement. Ideal for businesses seeking streamlined IT processes, BMC Helix Remedyforce enhances productivity, improves user satisfaction, and aligns IT services with business goals.

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BMC Helix Remedyforce Screenshot & Video

Contact Details

  • Vendor Name BMC Software
  • Founded 1980
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Information Technology & Services

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BMC Helix Remedyforce Features

  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

BMC Helix Remedyforce Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

BMC Helix Remedyforce FAQs

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem management, change management, and asset management, all within a user-friendly interface. Remedyforce's self-service portal empowers users to find solutions independently, reducing the workload on IT staff. Its analytics and reporting capabilities provide insightful data, aiding in continuous improvement. Ideal for businesses seeking streamlined IT processes, BMC Helix Remedyforce enhances productivity, improves user satisfaction, and aligns IT services with business goals.

  • No, BMC Helix Remedyforce does not offer a free version.

  • Yes, BMC Helix Remedyforce offers a free trial.

  • No, Credit Card details are not required for the BMC Helix Remedyforce trial.

  • No, BMC Helix Remedyforce does not offer an API.

  • BMC Helix Remedyforce offers support with the following options:
    • Email , Knowledge Base

  • BMC Helix Remedyforce offers training with the following options:
    • Documentation

  • BMC Helix Remedyforce supports the following languages:
    • English

  • Following are the typical users of the BMC Helix Remedyforce:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • BMC Helix Remedyforce supports the following deployment:
    • Cloud Hosted , On-Premise

  • BMC Helix Remedyforce supports the following devices and operating systems:
    • Web-Based , Windows , Linux

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