AT&T Contact Center is a robust software solution designed to help businesses deliver exceptional customer service through multiple channels, including voice, chat, email, and social media. The software offers a comprehensive suite of features for managing inbound and outbound calls, routing them to the right agents or teams for prompt resolution. AT&T Contact Center provides advanced call analytics, real-time monitoring, and reporting tools to track performance, identify trends, and improve customer experience. With its cloud-based infrastructure, businesses can scale their contact center operations as needed, ensuring they can handle high volumes of customer inquiries during peak periods. The platform also includes features like interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support to ensure seamless communication across all touchpoints. Integrated with CRM and customer support systems, AT&T Contact Center allows businesses to maintain a unified view of customer interactions and improve overall service delivery.
AT&T
United States
Proprietary
Automated Routing