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Akkadian Console Overview

Akkadian Console is an IVR (Interactive Voice Response) software designed to optimize customer service by automating call routing and providing self-service options for callers. This software offers customizable voice menus and routing rules that ensure callers are directed to the right department or representative, reducing wait times and improving customer satisfaction. Akkadian Console integrates seamlessly with CRM systems, allowing customer data to be accessed in real-time, enhancing personalized service. The platform also provides analytics on call volume, wait times, and customer satisfaction, helping businesses optimize their IVR setup. Akkadian Console’s user-friendly interface makes it easy for administrators to update call flows and make adjustments without extensive technical knowledge. Ideal for customer-centric organizations, this software improves the efficiency of call centers by enabling self-service options and ensuring that customer inquiries are handled swiftly and accurately.

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Contact Details

  • Vendor Name Akkadian Labs
  • Founded 2013
  • Location United States

Support

  • Phone Phone
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Networking, Financial Services, Information Technology & Services, Telecommunications

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Akkadian Console Features

  • Arrow Icon CRM
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Caller ID
  • Arrow Icon Call Reporting
  • Arrow Icon Contact Management
  • Arrow Icon Conversion Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Predictive Dialer
  • Arrow Icon Keyword Tracking
  • Arrow Icon Call Transcription
  • Arrow Icon API
  • Arrow Icon Voice Mail
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution

Akkadian Console Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Akkadian Console FAQs

Akkadian Console is an IVR (Interactive Voice Response) software designed to optimize customer service by automating call routing and providing self-service options for callers. This software offers customizable voice menus and routing rules that ensure callers are directed to the right department or representative, reducing wait times and improving customer satisfaction. Akkadian Console integrates seamlessly with CRM systems, allowing customer data to be accessed in real-time, enhancing personalized service. The platform also provides analytics on call volume, wait times, and customer satisfaction, helping businesses optimize their IVR setup. Akkadian Console’s user-friendly interface makes it easy for administrators to update call flows and make adjustments without extensive technical knowledge. Ideal for customer-centric organizations, this software improves the efficiency of call centers by enabling self-service options and ensuring that customer inquiries are handled swiftly and accurately.

  • No, Akkadian Console does not offer a free version.

  • Yes, Akkadian Console offers a free trial.

  • No, Credit Card details are not required for the Akkadian Console trial.

  • No, Akkadian Console does not offer an API.

  • Akkadian Console offers support with the following options:
    • Phone , Knowledge Base , FAQs/Forum

  • Akkadian Console offers training with the following options:
    • Documentation , Videos

  • Akkadian Console supports the following languages:
    • English

  • Following are the typical users of the Akkadian Console:
    • Self-Employed , Small-Business , Midsize-Business

  • Akkadian Console supports the following deployment:
    • Cloud Hosted , On-Premise

  • Akkadian Console supports the following devices and operating systems:
    • Web-Based , Windows , Linux