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Aceyus Overview

Aceyus is a powerful call center software designed to help businesses manage customer interactions, track call metrics, and optimize call center operations. The platform provides tools for tracking inbound and outbound calls, managing customer service representatives, and analyzing call performance, ensuring that businesses can deliver exceptional customer service. Aceyus’s real-time reporting capabilities allow managers to monitor key performance indicators (KPIs) such as call volume, resolution times, and customer satisfaction. The software also includes features for managing customer inquiries, handling support tickets, and integrating with customer relationship management (CRM) systems, helping businesses improve customer service and streamline call center operations. With Aceyus, businesses can enhance call center efficiency, reduce response times, and improve overall customer experience.

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Aceyus Screenshot & Video

Contact Details

  • Vendor Name Aceyus
  • Founded 2002
  • Location United States

Support

  • Phone Phone

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Hardware, Telecommunications

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Aceyus Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Data Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Ad hoc Reporting
  • Arrow Icon Data Visualization
  • Arrow Icon Customizable Reports
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Discovery
  • Arrow Icon Search/Filter
  • Arrow Icon Multiple Data Sources
  • Arrow Icon Activity Dashboard
  • Arrow Icon Visual Analytics
  • Arrow Icon Collaboration Tools
  • Arrow Icon Data Connectors
  • Arrow Icon Data Mapping
  • Arrow Icon Trend Analysis
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Dashboard Creation
  • Arrow Icon Drag & Drop
  • Arrow Icon Real Time Reporting
  • Arrow Icon Historical Reporting
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management

Aceyus Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

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Aceyus FAQs

Aceyus is a powerful call center software designed to help businesses manage customer interactions, track call metrics, and optimize call center operations. The platform provides tools for tracking inbound and outbound calls, managing customer service representatives, and analyzing call performance, ensuring that businesses can deliver exceptional customer service. Aceyus’s real-time reporting capabilities allow managers to monitor key performance indicators (KPIs) such as call volume, resolution times, and customer satisfaction. The software also includes features for managing customer inquiries, handling support tickets, and integrating with customer relationship management (CRM) systems, helping businesses improve customer service and streamline call center operations. With Aceyus, businesses can enhance call center efficiency, reduce response times, and improve overall customer experience.

  • No, Aceyus does not offer a free version.

  • Yes, Aceyus offers a free trial.

  • No, Credit Card details are not required for the Aceyus trial.

  • No, Aceyus does not offer an API.

  • Aceyus offers support with the following options:
    • Phone

  • Aceyus offers training with the following options:
    • In-person , Live Online , Documentation

  • Aceyus supports the following languages:
    • English

  • Following are the typical users of the Aceyus:
    • Self-Employed , Small-Business , Midsize-Business

  • Aceyus supports the following deployment:
    • Cloud Hosted , On-Premise

  • Aceyus supports the following devices and operating systems:
    • Web-Based , Windows , Linux