Best Remote Support Software for Small Businesses (Free & Paid)

SuperOps.ai is an IT management software powered by artificial intelligence, designed to simplify and automate IT operations for managed service providers (MSPs) and IT teams. The platform offers tools for proactive monitoring, incident management, remote support, and automation, helping businesses reduce downtime and improve service delivery. SuperOps.ai integrates with existing IT systems and wo... Read more about SuperOps

NinjaOne is an effective patch management software designed to simplify and automate the process of keeping systems updated and secure. With its user-friendly interface, IT administrators can easily manage patches for various operating systems and applications across their networks. The software automates the identification of missing patches and allows for scheduled deployments, ensuring that dev... Read more about NinjaOne

Getscreen.me is a remote support software that enables businesses to provide real-time assistance to customers or employees, no matter where they are. Whether it's technical support, troubleshooting, or remote training, Getscreen.me offers a seamless and secure way for support teams to access remote devices and resolve issues without being on-site. The software provides screen sharing, remote cont... Read more about Getscreen.me

AnyDesk is a leading remote desktop software designed to provide fast, secure, and reliable access to computers and devices from anywhere. The platform allows users to remotely control and manage desktops, transfer files, and collaborate with colleagues, making it ideal for businesses with remote teams or IT professionals managing multiple devices. AnyDesk offers high-speed connections with low la... Read more about AnyDesk

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

TeamViewer Remote is a powerful software designed for remote access and support, connecting users to any computer or mobile device globally. Known for its reliability and security, it allows users to remotely control computers, making it ideal for IT support and managing remote teams. A key feature is its straightforward setup, requiring no complex configurations. TeamViewer offers file transfer c... Read more about TeamViewer Remote

Webex Suite is a leading meeting software solution that transforms how organizations communicate and collaborate. The platform offers a comprehensive suite of tools for virtual meetings, webinars, and online events, ensuring seamless and interactive communication across teams and stakeholders. Webex Suite supports high-definition video and audio, screen sharing, and real-time collaboration feature... Read more about Webex Suite

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Zoho Meeting is a versatile online meeting and webinar solution tailored for businesses and individuals seeking efficient virtual collaboration. It stands out with its simplicity and ease of use, requiring no software installation to join meetings. Key features include high-quality video conferencing, screen sharing, and interactive webinars with audience engagement tools like polls and Q&A sessio... Read more about Zoho Meeting

Zoho Assist is a complete remote support solution that empowers technicians to connect instantly, troubleshoot devices, and resolve issues quickly. With features like chat, file sharing, session recording, and strong security, it reduces downtime and improves service quality. Businesses can provide fast, reliable, and secure technical support for customers worldwide. Read more about Zoho Assist

HPE MyRoom is a collaboration software designed to support virtual meetings, training sessions, and team communication. The platform provides tools for video conferencing, screen sharing, and file sharing, creating an interactive workspace for remote teams. HPE MyRoom allows users to host secure, highquality video calls, making it an ideal solution for businesses, educational institutions, and hea... Read more about HPE MyRoom

Dameware is a powerful remote support software designed to help IT professionals manage and troubleshoot systems from anywhere. The platform offers a comprehensive suite of tools for remote access, system management, and technical support, ensuring efficient and effective resolution of technical issues. Dameware’s intuitive interface allows support teams to easily connect to remote machines, per... Read more about Dameware

Dameware Remote Everywhere is a remote support software that enables IT teams to provide technical assistance to users from any location. The platform includes tools for remote desktop control, file transfer, and real-time chat, allowing support teams to troubleshoot issues efficiently. Dameware Remote Everywhere supports multi-platform compatibility, enabling support for Windows, macOS, and mobil... Read more about Dameware Remote Everywhere

Dameware Mini Remote Control is a remote support software designed for IT professionals to troubleshoot and resolve technical issues within a secure environment. The platform provides tools for remote desktop access, allowing support teams to control and diagnose devices directly. Dameware Mini Remote Control supports file sharing and screen capture, enhancing troubleshooting capabilities. The sof... Read more about Dameware Mini Remote Control

Dameware Remote Support is a comprehensive remote support software that enables IT professionals to manage and troubleshoot devices across an organization. The platform includes remote desktop access, system monitoring, and diagnostic tools, allowing IT teams to assist users without leaving their desks. Dameware Remote Support supports integrations with Active Directory, enabling administrators to... Read more about Dameware Remote Support

Serv-U Managed File Transfer Server is a remote support software focused on secure file transfers and data management across networks. The platform provides tools for file sharing, user access management, and secure data transfer protocols, ensuring that sensitive information is protected. Serv-U supports multiple file transfer protocols, including FTP, SFTP, and HTTP/S, making it compatible with ... Read more about Serv-U Managed File Transfer Server

Join.Me is a versatile meeting software designed for businesses seeking to simplify online meetings and virtual collaboration. It provides tools for video conferencing, screen sharing, and real-time collaboration, making it easy for teams to meet, discuss, and share ideas remotely. Join.Me allows for quick meeting setup and provides features like instant screen sharing, whiteboarding, and drawing ... Read more about Join.Me

GoToMyPC is a reliable remote desktop software solution that enables users to access their computers from anywhere with an internet connection. Designed for professionals and teams that require flexibility and mobility, GoToMyPC allows users to remotely control their desktops, access files, and run applications as if they were physically present. The software features a user-friendly interface, ma... Read more about GoToMyPC

GoTo Resolve is an innovative remote support software designed to enhance customer support and IT service management by enabling seamless remote assistance. This platform allows support teams to troubleshoot issues, provide guidance, and resolve problems for users from virtually anywhere, improving efficiency and customer satisfaction. With GoTo Resolve, users can initiate remote sessions with jus... Read more about GoTo Resolve

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

Barracuda RMM is a powerful managed service provider (MSP) software designed to streamline IT management and enhance service delivery for MSPs. This platform offers a comprehensive suite of tools for monitoring networks, managing endpoints, and automating routine tasks, enabling MSPs to deliver efficient and proactive support to their clients. With its user-friendly interface, Barracuda RMM allows... Read more about Barracuda RMM

FetchIt is a cutting-edge remote support software designed to provide businesses with reliable and secure tools for offering technical assistance and troubleshooting to clients and employees with ease. It offers a comprehensive platform for remote desktop access, enabling support teams to connect to user devices seamlessly and resolve issues efficiently. FetchIt features intuitive session manageme... Read more about FetchIt

Vision Admin is a remote support software that allows IT teams and support staff to provide assistance to users from any location. The platform enables secure, real-time remote access to computers, servers, and other devices, making it ideal for troubleshooting and resolving technical issues remotely. Vision Admin offers a wide range of tools, including screen sharing, file transfer, and remote co... Read more about Vision Admin

AssistLink is a remote support software designed to enable IT professionals to troubleshoot and resolve technical issues from any location. The platform includes tools for screen sharing, remote control, and live chat, allowing support agents to assist clients and employees effectively. AssistLink supports multi-device compatibility, making it ideal for remote support on desktops, tablets, and mob... Read more about AssistLink