Best IVR Software for Small Businesses (Free & Paid)

CallVU is a versatile help desk software solution designed to enhance customer support operations and improve service delivery. The platform allows businesses to provide efficient and personalized customer support across multiple channels, including voice, chat, and email. CallVU’s automated workflows help streamline the handling of customer queries, reducing response times and improving resolut... Read more about CallVU

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from over 70 countries, enhancing global reach. The software integrates smoothly with popular CRM systems, aiding in efficient c... Read more about CloudTalk

CallHippo is an innovative cloud-based telephony solution, tailored for businesses seeking efficient call management. It specializes in providing virtual phone systems, enabling teams to make and receive calls globally. CallHippo's standout feature is its ease of setting up virtual phone numbers for different countries, fostering global business connectivity. The software is equipped with user-fri... Read more about CallHippo

Aircall is a cloud-based phone system designed for modern businesses. It offers an intuitive interface that integrates seamlessly with popular CRM and helpdesk tools. Key features include easy call routing, voicemail, call recording, and analytics for performance monitoring. Aircall also supports international calling and number porting. Its click-to-dial function simplifies outbound calling, whil... Read more about Aircall

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Zoho Voice is a robust telephony software designed to help businesses enhance communication, streamline customer interactions, and improve sales performance. The platform integrates seamlessly with other Zoho applications, such as Zoho CRM, enabling users to make and receive calls, log interactions, and manage customer data from a single interface. Zoho Voice supports VoIP calling, call forwarding... Read more about Zoho Voice

Contact Center Hub is a comprehensive contact center software designed to enhance the efficiency and effectiveness of customer support operations. The platform offers a wide range of tools for managing inbound and outbound communications, including automatic call distribution, interactive voice response (IVR), and intelligent call routing based on agent skill sets and availability. With features s... Read more about Contact Center Hub

IP Contact Center (IPCC) is a state-of-the-art Call Center Software designed to enhance the efficiency, productivity, and customer satisfaction of call center operations. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and optimizing call center workflows, ensuring that businesses can deliver exceptional customer service and support. IP C... Read more about IP Contact Center (IPCC)

Verizon Conversational IVR is a state-of-the-art Interactive Voice Response (IVR) Software designed to enhance customer service and streamline call center operations for businesses of all sizes. It offers a comprehensive platform for creating, deploying, and managing advanced IVR systems that can handle a wide range of customer interactions, ensuring efficient and personalized service experiences.... Read more about Verizon Conversational IVR

Virtual Contact Center (VCC) is a state-of-the-art Call Center Software designed to optimize customer service operations for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and enhancing agent performance. VCC features an intuitive dashboard that allows supervisors to monitor call volumes, average handling times, ... Read more about Virtual Contact Center (VCC)

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio

Nuance Conversational IVR is an interactive voice response (IVR) software that uses conversational AI to provide a more intuitive and efficient way for customers to interact with businesses over the phone. Unlike traditional IVR systems that rely on touch-tone buttons, Nuance Conversational IVR leverages natural language processing (NLP) to allow customers to speak their requests and receive real-... Read more about Nuance Conversational IVR

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

RingCentral Engage Voice is an advanced predictive dialer software designed to help contact centers increase agent productivity, reduce wait times, and improve customer engagement. By using algorithms to predict when agents will be available to take calls, Engage Voice ensures that customers are connected to an available agent as soon as possible. The predictive dialer automatically dials numbers,... Read more about RingCentral Engage Voice

RingEX is a cloud-based business phone system software designed to help organizations streamline their communication processes and enhance collaboration. This software offers a wide range of features, including VoIP calling, call forwarding, voicemail-to-email, and conference calling, allowing businesses to communicate more effectively and efficiently. RingEX integrates seamlessly with other busin... Read more about RingEX

VoiceMail is a sophisticated IVR (Interactive Voice Response) software designed to enhance customer service and streamline call center operations. It offers a comprehensive suite of tools for managing incoming calls, directing callers to the appropriate departments or agents, and providing automated responses to common inquiries. VoiceMail’s intuitive interface allows businesses to create and cu... Read more about VoiceMail

CyzoPHONE is an intuitive Interactive Voice Response (IVR) software solution that enables businesses to automate their customer service operations, providing customers with self-service options and improving overall efficiency. With CyzoPHONE, businesses can design custom IVR systems that allow callers to interact with pre-recorded voice prompts or menu options to quickly resolve inquiries, check ... Read more about CyzoPHONE

RingCX is an advanced contact center software solution that helps businesses enhance customer support and improve communication efficiency. The platform integrates with various communication channels, including voice, email, chat, and social media, enabling businesses to engage with customers across multiple touchpoints. RingCX offers features like automatic call distribution, call routing, and re... Read more about RingCX

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support,... Read more about Vonage Contact Center

MiContact Center Business is a comprehensive Interactive Voice Response (IVR) Software designed to enhance customer service and streamline call center operations for businesses of all sizes. The platform offers a wide range of features that automate and optimize the handling of incoming and outgoing calls, ensuring efficient and personalized interactions with customers. MiContact Center Business p... Read more about MiContact Center Business

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

MaxContact is an advanced auto dialer software designed to enhance outbound calling efficiency for sales and telemarketing teams. This platform automates the dialing process, allowing agents to focus on engaging with prospects rather than manually dialing numbers. With its user-friendly interface, MaxContact enables organizations to configure calling campaigns, set calling schedules, and manage le... Read more about MaxContact

Dialing Innovations Call Center Application Suite is a comprehensive, cloudbased solution designed to streamline and enhance the operations of call centers. This software offers a suite of features that empower agents to increase productivity, optimize customer interactions, and improve overall service quality. With automatic call distribution (ACD), predictive dialers, and interactive voice respo... Read more about Dialing Innovations Call Center Application Suite

Telemo is a comprehensive call center software designed to streamline customer service operations and improve agent productivity. The platform offers a range of features, including automatic call distribution, interactive voice response (IVR), and call routing, ensuring that customers are connected to the right agents quickly and efficiently. Telemo allows businesses to monitor call metrics, such ... Read more about Telemo