Best Free Incident Management Software

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Incident Management is the process of identifying, analyzing, and resolving IT issues to minimize downtime and ensure business continuity. Callgoose SQIBS provides a powerful incident management solution with real-time alerts, automated ticketing, and intelligent escalations through multiple channels like phone calls, SMS, email, Slack, and Microsoft Teams. With incident auto-remediation and work... Read more about Callgoose SQIBS

Siemplify is a comprehensive cybersecurity software designed to streamline security operations and enhance threat detection capabilities for organizations. This robust platform enables security teams to manage incidents, automate workflows, and respond to threats effectively. Siemplify features an intuitive interface that consolidates alerts from various security tools, providing a centralized vie... Read more about Siemplify

IBM Instana is a powerful observability platform designed to provide comprehensive insights into the performance of digital systems. It goes beyond basic monitoring, offering a holistic view of applications, microservices, and infrastructure. IBM Instana enables businesses to understand how different components interact and impact overall performance. With features like distributed tracing and rea... Read more about IBM Instana

IBM Maximo Application Suite is a comprehensive asset management solution. It helps manage the lifecycle of physical assets across various industries. The suite includes tools for maintenance, inventory, and work order management. It offers real-time insights into asset performance and health. Users benefit from predictive maintenance capabilities, identifying potential issues before they occur. T... Read more about IBM Maximo Application Suite

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Cisco Secure Network Analytics is an advanced network monitoring and security software solution designed to help organizations detect, analyze, and respond to network anomalies, security threats, and performance issues. By leveraging machine learning and artificial intelligence, the software continuously monitors network traffic, providing real-time visibility into network activities and identifyi... Read more about Cisco Secure Network Analytics

Rakuten SixthSense Observability is an innovative software engineered to enhance digital experiences through advanced monitoring and analysis. It specializes in providing real-time insights into application performance, user experience, and system health. Its standout feature is the unified dashboard, which aggregates data from various sources for a holistic view, simplifying complex data analysis... Read more about Rakuten SixthSense Observability

OpsGenie is a cuttingedge emergency notification software designed to streamline communication and enhance response times during critical situations. It empowers organizations to effectively manage incidents by providing realtime alerts and notifications to designated teams. With its userfriendly interface, OpsGenie enables users to create customized alert policies, ensuring that the right people ... Read more about OpsGenie

Zoho Creator is a high-performing app development platform. It empowers individuals and businesses to design and deploy customized applications without requiring advanced coding skills. Think of it as a virtual workshop where your app ideas take shape effortlessly. With a user-friendly interface, Zoho Creator simplifies the app development process, catering to both beginners and experienced devel... Read more about Zoho Creator

Elastic Observability is a comprehensive platform designed to provide businesses with deep insights into the performance of their digital systems. Tailored for monitoring applications, logs, metrics, and traces, Elastic Observability simplifies the complex task of overseeing and optimizing IT infrastructure. With a user-friendly interface, it allows easy navigation and analysis of data, catering t... Read more about Elastic Observability

Panopta is a powerful network monitoring software designed to help businesses monitor the health, performance, and availability of their IT infrastructure. The platform provides real-time insights into network activity, including servers, applications, and devices, helping IT teams quickly identify and resolve issues before they impact users. Panopta offers features such as automated alerts, custo... Read more about Panopta

Splunk On-Call is a robust incident management software designed to streamline the response to IT incidents and outages. The platform provides tools for monitoring systems, managing alerts, and coordinating incident resolution. Splunk On-Call supports real-time collaboration among teams, ensuring that incidents are addressed quickly and effectively. With features such as automated escalation and r... Read more about Splunk On-Call

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

Lightstep is an application performance management (APM) software that provides real-time visibility into the performance and health of modern, distributed applications. As businesses increasingly rely on complex, cloud-based architectures, Lightstep helps developers, DevOps teams, and IT professionals monitor and optimize application performance across microservices, containers, and serverless en... Read more about Lightstep

Freshstatus is a powerful incident management software designed to help organizations manage and resolve incidents effectively. This platform provides a suite of tools for tracking incidents, communicating updates, and analyzing performance metrics, ensuring that teams can respond quickly to issues as they arise. With features such as automated notifications, incident categorization, and real-time... Read more about Freshstatus

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

ManageEngine AlarmsOne is an advanced IT Management Software designed to enhance the efficiency of network monitoring and incident management. This platform provides a comprehensive suite of tools for tracking IT incidents, managing alerts, and optimizing resource allocation. Users can easily configure alerts for critical systems and receive real-time notifications, enabling proactive incident res... Read more about ManageEngine AlarmsOne

ManageEngine Log360 is a comprehensive network monitoring and security information and event management (SIEM) solution designed to help organizations detect, respond to, and mitigate security threats in real time. The software aggregates logs from various network devices, servers, applications, and databases to provide a unified view of network activity. ManageEngine Log360 offers powerful analyt... Read more about ManageEngine Log360

Site24x7 StatusIQ is an incident management software that helps organizations monitor the health of their IT systems and respond to incidents effectively. The platform provides real-time monitoring of applications, servers, and network performance, enabling teams to detect issues before they impact users. Site24x7 StatusIQ offers features for incident tracking, alerting, and reporting, ensuring th... Read more about Site24x7 StatusIQ

Falcon LogScale, a dynamic software solution, specializes in efficient log data management and analysis. Its real strength lies in handling massive volumes of log data with remarkable speed, making it ideal for large-scale enterprises. With an intuitive interface, it simplifies complex data, allowing users to gain actionable insights swiftly. Unique to Falcon LogScale is its scalability, adapting ... Read more about Falcon LogScale

PagerDuty is a cutting-edge incident response platform developed to optimize the reliability and efficiency of a company’s operations. Its core functionality lies in its advanced alerting system, which quickly notifies the right team members about critical issues, ensuring a swift response to incidents. The platform integrates seamlessly with a multitude of monitoring tools, gathering and correl... Read more about PagerDuty

Datadog is a robust cloud-based monitoring and analytics platform designed to help businesses gain valuable insights into their digital infrastructure. It provides a comprehensive view of applications, servers, databases, and more for allowing users to monitor performance in real-time. With its user-friendly interface, Datadog simplifies the complex task of managing and optimizing IT resources. Th... Read more about Datadog

InPhase is a robust project management software designed to help organizations streamline project planning, execution, and monitoring. This platform provides users with tools for task management, resource allocation, and reporting, ensuring that projects are delivered on time and within budget. With features for collaboration, document sharing, and real-time updates, InPhase enhances teamwork and ... Read more about InPhase

1st Reporting is a robust incident management software tailored to help organizations effectively handle and resolve incidents swiftly and efficiently. The platform offers a comprehensive suite of tools for logging, tracking, and managing incidents across various departments and teams. 1st Reporting’s intuitive interface allows users to report incidents in real-time, categorize them based on sev... Read more about 1st Reporting

smartQED is an incident management software designed to streamline the process of detecting, managing, and resolving incidents in real-time. The software helps businesses and organizations quickly respond to issues by providing an efficient platform for logging, tracking, and resolving incidents. smartQED allows users to categorize incidents, assign responsibilities, and set priorities to ensure a... Read more about smartQED

Risk Hawk is a robust integrated risk management (IRM) software designed to help organizations identify, assess, and mitigate risks across various operational areas. The platform provides a centralized solution for managing risk data, tracking incidents, and ensuring compliance with regulatory standards. Risk Hawk enables businesses to create risk assessments, define risk tolerance levels, and set... Read more about Risk Hawk