Best Free Contact Center Quality Assurance Software

Flip CX is a conversational AI platform designed to transform the customer experience by enabling businesses to automate interactions with customers through intelligent chatbots, virtual assistants, and messaging solutions. This platform uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, providing seamless, ... Read more about Flip CX

Connex One is a comprehensive call center software platform that helps businesses manage customer interactions across multiple channels. It provides a centralized interface for handling voice calls, emails, live chats, and social media messages, ensuring a seamless customer experience. The software includes advanced features such as automated call distribution, real-time analytics, and customer re... Read more about Connex One

LiveCaller is a live chat software that enables businesses to engage website visitors in real time, improving customer support and satisfaction. The platform provides tools for managing multiple chat sessions, tracking visitor behavior, and responding quickly to customer inquiries, creating a seamless customer experience. LiveCaller’s analytics offer insights into chat response times, customer s... Read more about LiveCaller

VQ Online is a robust Business Performance Management (BPM) software designed to streamline and optimize business processes for enhanced operational efficiency. The platform helps organizations track key performance indicators (KPIs), manage projects, and align business goals with real-time data. By offering comprehensive dashboards and reporting features, VQ Online ensures executives and managers... Read more about VQ Online

HiperMe! is a unified communications software that integrates multiple communication tools into one platform, enabling teams to collaborate and communicate seamlessly across channels. This software consolidates email, instant messaging, video conferencing, and file sharing into a single interface, making it easy for employees to connect with colleagues and clients. HiperMe! features real-time chat... Read more about HiperMe!

Klearcom is an intuitive IVR (Interactive Voice Response) software solution designed to help businesses manage customer calls more efficiently and effectively. By automating the process of call routing, Klearcom enables businesses to provide quicker responses to customer inquiries and ensure that calls are directed to the right department or agent. The software offers customizable voice prompts an... Read more about Klearcom

RapportCMS is a feature-rich call center software solution that helps businesses optimize customer support and engagement. It provides an integrated platform to manage inbound and outbound calls, track performance, and improve overall customer service quality. RapportCMS offers features such as call routing, automatic ticket creation, real-time analytics, and customer interaction history, ensuring... Read more about RapportCMS

CallAI is a comprehensive contact center quality assurance software that leverages AI and machine learning to improve the performance of customer service teams. The platform provides tools for real-time monitoring, automated scoring, and detailed analytics, allowing businesses to track the quality of customer interactions. With CallAI, managers can quickly assess agent performance, identify areas ... Read more about CallAI

Work&Track Mobile is a comprehensive workflow management software designed to improve the efficiency of businesses with mobile and remote workforces. This solution allows organizations to manage field operations, assign tasks, and track progress in real-time. Work&Track Mobile integrates GPS tracking, mobile forms, and automated alerts to keep field workers connected and informed throughout the da... Read more about Work&Track Mobile

Cention is a comprehensive customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a robust platform for managing customer inquiries, tracking support tickets, and facilitating seamless communication across multiple channels. With Cention, customer service teams can efficiently handle and prioritize incoming requests, ensuring ... Read more about Cention