Top 10 Customer Experience Software Comparison – Find the Right Solution

Choosing the right Customer Experience Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Customer Experience Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Customer Experience Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Customer Experience Software

Product
Podium

Podium
Zendesk Suite

Zendesk Suite
Survicate

Survicate
Zoho CRM Plus

Zoho CRM Plus
Freshdesk

Freshdesk
Intercom

Intercom
Genesys Cloud CX

Genesys Cloud CX
Sogolytics

Sogolytics
Birdeye

Birdeye
ResponseTek:CEM

ResponseTek:CEM
Review & Ratings

   4.9

 (2 Reviews)

   4.4

 (2 Reviews)

   4.0

 (1 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Podium is an AI-driven and innovative communication platform developed to... Read more about Podium

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

Survicate is a user-friendly online survey tool designed for gathering... Read more about Survicate

Zoho CRM Plus is an integrated customer relationship management solution.... Read more about Zoho CRM Plus

Freshdesk is a cloud-based customer service software offering a suite... Read more about Freshdesk

Intercom is a user-friendly software that helps businesses communicate with... Read more about Intercom

Genesys Cloud CX is a cloud-based customer experience platform that... Read more about Genesys Cloud CX

Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool... Read more about Sogolytics

Birdeye is an all-in-one customer experience platform developed to empower... Read more about Birdeye

ResponseTek is an advanced customer service software designed to enhance... Read more about ResponseTek:CEM

Free Trial

NA

Available

Available

30 Days

14 Days

14 Days

Available

Available

Available

NA
Starting Price

$399 Per Month

$55 Per Month

$299 Per Month

$2900 Per Month

$999 Per Month

$39 Per Month

$90 Per Month

$25 Per Month

NA

$50000 Per User

Features
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Web-Based
Pricing Model
  • Flat Rate
  • Per User
  • Usage Based
  • Per User
  • Per Feature
  • Per User
  • Usage Based
  • Usage Based
  • Contact Vendor
  • Per User
Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
 NA
Target Company Size
  • Self-Employed
  • Small-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business

FAQs About Customer Experience Software Comparison

With so many Customer Experience Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Free Version options like Freshdesk and Sogolytics (basic features remain free for life)
  • Free Trial offerings such as Zendesk Suite, Zoho CRM Plus, Freshdesk, Intercom, Genesys Cloud CX, Sogolytics, Birdeye and Survicate (test premium features before committing)

These budget-friendly Customer Experience Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, Zendesk Suite, Zoho CRM Plus, Freshdesk, Intercom, Genesys Cloud CX, Sogolytics, Birdeye, Podium, Survicate and ResponseTek:CEM are popular picks in the Customer Experience Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like Zendesk Suite, Zoho CRM Plus, Freshdesk, Intercom, Genesys Cloud CX, Sogolytics, Birdeye and Survicate in the Customer Experience Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Customer Experience Software solutions—such as Zendesk Suite, Zoho CRM Plus, Freshdesk, Intercom, Genesys Cloud CX, Sogolytics, Birdeye, Podium and Survicate—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.