Best Customer Experience Software

Customer experience (CX) software enables businesses to manage and improve every interaction customers have with their brand. These tools help collect feedback, analyze behavior, and optimize touchpoints across various channels, ensuring a seamless and engaging customer journey. Customer experience management software empowers teams to identify pain points, drive personalization, and build stronger relationships with their audience. The best CX software includes features like sentiment analysis, real-time feedback collection, and journey mapping. Customer experience management platforms integrate with CRM, marketing automation, and analytics tools, providing a unified view of customer interactions. Whether improving support services or refining marketing strategies, CX software ensures businesses stay customer-centric and competitive. Discover top customer experience software to elevate satisfaction and loyalty. Explore solutions designed to enhance engagement, optimize interactions, and deliver exceptional customer experiences.
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Last Updated: October 01, 2025

982 Software

List of Top Customer Experience Software | Best Customer Experience (CX) Management Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Surveys & Feedback

Dashboard

Data Visualization

Text Analysis

Reporting/Analytics

Customer Segmentation

Negative Feedback Management

Engagement Tracking

Real-Time Notifications

Knowledge Management

Customizable Templates

Customizable Fields

Survey/Poll Management

Feedback Management

Customizable Forms

Multi-Channel Data Collection

NPS Survey Structure

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Experience Software that is:

User Vista is a sophisticated survey software designed to help businesses gather customer feedback and insights. By creating and distributing surveys, businesses can better understand customer preferences, satisfaction, and pain points. The software offers a variety of question types, including multiple-choice, Likert scales, and open-ended responses, making it easy to tailor surveys to meet speci... Read more about User Vista

Free Trial

NA

Pricing Type

$49 Per month

Location

United States

ClientCues is a customer experience software platform designed to help businesses improve their interactions with clients and enhance customer satisfaction. The software provides tools for managing customer feedback, tracking service quality, and gaining insights into customer behavior, allowing businesses to create personalized experiences that foster long-term relationships. ClientCues includes ... Read more about ClientCues

Free Trial

NA

Pricing Type

Contact Vendor

Location

Israel

Review Spreader is an innovative customer satisfaction software designed to help businesses measure and enhance customer experiences effectively. This platform enables organizations to collect feedback through surveys and reviews, providing valuable insights into customer satisfaction levels. With its user-friendly interface, businesses can easily create customized surveys, track responses, and an... Read more about Review Spreader

Free Trial

Available

Pricing Type

$49 Per feautre

Location

United States

Informedy is an innovative customer experience software designed to help businesses understand and enhance their customer interactions. The platform provides powerful tools for gathering feedback, analyzing customer behavior, and measuring satisfaction, enabling organizations to make informed decisions that drive improvement. With Informedy, users can create customized surveys, polls, and feedback... Read more about Informedy

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Genuyn is a cuttingedge customer experience software that helps businesses enhance their interactions with customers across various touchpoints. This platform provides tools for gathering customer feedback, analyzing behavior, and optimizing engagement strategies to improve overall satisfaction. With Genuyn, organizations can create surveys, polls, and feedback forms that allow customers to voice ... Read more about Genuyn

Free Trial

NA

Pricing Type

Contact Vendor

Location

Croatia

Flow CX is an advanced customer experience software designed to help businesses optimize interactions with customers across multiple touchpoints. By centralizing customer feedback, behavior data, and interaction history, Flow CX enables organizations to gain actionable insights and improve service delivery. The platform offers real-time monitoring tools that help businesses track customer sentimen... Read more about Flow CX

Free Trial

Available

Pricing Type

$500 Per user

Location

Australia

Krezzo is a cutting-edge customer experience software designed to help businesses optimize interactions with their customers at every touchpoint. The platform allows companies to gather feedback, track customer sentiment, and measure satisfaction through multiple channels, including surveys, social media, and direct communications. Krezzo’s AI-powered analytics tools provide actionable insights ... Read more about Krezzo

Free Trial

Available

Pricing Type

$999 Per month

Location

United States

Guest Service is a customer experience software designed to help businesses enhance their customer service operations by providing real-time insights into customer satisfaction. It offers tools for collecting feedback, tracking service quality, and managing customer interactions. Guest Service allows users to monitor key performance indicators (KPIs) like response time, resolution rates, and custo... Read more about Guest Service

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Resolution1 is a customer experience software solution that enables businesses to manage and improve their interactions with customers. The platform is designed to provide insights into customer feedback, track service issues, and facilitate resolutions across various communication channels. Resolution1 offers a centralized dashboard where businesses can view open cases, track customer complaints,... Read more about Resolution1

Free Trial

Available

Pricing Type

$9.99 Per month

Location

Canada

Emojise is an innovative customer experience software designed to help organizations enhance their interactions with customers across various channels. This platform provides tools for collecting feedback, analyzing customer sentiment, and improving service delivery based on real-time insights. With Emojise, businesses can create customizable surveys and polls to gather valuable feedback from cust... Read more about Emojise

Free Trial

NA

Pricing Type

$19.9 Per month

Location

United Kingdom

TransMon is a quality assurance software for contact centers, designed to monitor, evaluate, and improve agent performance and customer service. With TransMon, contact centers can track key performance metrics, such as call quality, response times, and resolution rates, ensuring consistent service standards. The software includes tools for creating customized evaluation forms, recording calls, and... Read more about TransMon

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Happy Agility is a customer experience software designed to help businesses improve customer satisfaction and engagement. The platform includes tools for gathering feedback, tracking customer journeys, and analyzing interactions, enabling companies to understand and enhance the customer experience. Happy Agility offers customizable surveys, sentiment analysis, and journey mapping, helping organiza... Read more about Happy Agility

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ProductLogz is an advanced customer experience (CX) software designed to help businesses create personalized, engaging, and seamless experiences for their customers across multiple touchpoints. With a focus on optimizing customer satisfaction and loyalty, ProductLogz enables businesses to collect feedback, analyze customer behavior, and gain actionable insights to improve service delivery. The pla... Read more about ProductLogz

Free Trial

NA

Pricing Type

$0 Per month

Location

India

Review Camp is a comprehensive customer experience software that helps businesses gather, manage, and analyze customer feedback to enhance satisfaction and loyalty. Designed with user-friendly interfaces, it allows companies to collect reviews from multiple channels, including websites, social media, and email. Review Camp's robust analytics tools transform raw feedback into actionable insights, e... Read more about Review Camp

Free Trial

Available

Pricing Type

$99 Per user

Location

United States

Qubicles is a specialized call center software designed to improve customer service operations for businesses. This platform provides essential tools for managing inbound and outbound calls, ensuring agents can deliver exceptional support effectively. With features such as call routing, monitoring, and real-time analytics, Qubicles enables supervisors to track agent performance and optimize workfl... Read more about Qubicles

Free Trial

Available

Pricing Type

$0 Per month

Location

United States

Pulseinn is an advanced Customer Experience Software designed to help businesses understand, enhance, and optimize their interactions with customers, ensuring exceptional service delivery and sustained customer loyalty. This comprehensive platform offers a wide range of features, including customer journey mapping, feedback collection, sentiment analysis, real-time engagement tools, and detailed r... Read more about Pulseinn

Free Trial

NA

Pricing Type

Contact Vendor

Location

Pakistan

BQUADRO is an innovative task management software designed to enhance productivity and streamline project workflows within organizations. This intuitive platform offers a range of features, including task assignment, progress tracking, and deadline management, ensuring that teams can work efficiently toward their goals. With customizable project boards and visual timelines, BQUADRO allows users to... Read more about BQUADRO

Free Trial

NA

Pricing Type

$50 Per month

Location

Italy

kustomeroo is an advanced call center software designed to help businesses manage customer interactions efficiently and improve service delivery. With features such as automatic call distribution (ACD), interactive voice response (IVR), and call routing, kustomeroo ensures that calls are directed to the right agents quickly, minimizing wait times and enhancing the customer experience. The platform... Read more about kustomeroo

Free Trial

Available

Pricing Type

$19 Per user

Location

United States

Talk2us is an intuitive survey software designed to gather valuable feedback from customers and employees, helping organizations make informed decisions. This platform offers a variety of customizable templates and question types, enabling users to create surveys that cater to their specific needs. With Talk2us, organizations can collect data through multiple channels, including web links, email, ... Read more about Talk2us

Free Trial

Available

Pricing Type

$20 Per user

Location

United States

CRM Aapya is a dynamic customer experience software designed to enhance interactions between businesses and their customers. This platform offers a comprehensive suite of tools that allow organizations to manage customer relationships, track communications, and analyze customer behavior. With its user-friendly interface, CRM Aapya enables teams to deliver personalized experiences that foster custo... Read more about CRM Aapya

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Guest-Note is a customer experience software designed to help businesses enhance their interactions with customers and improve overall satisfaction. The platform provides tools for collecting customer feedback, tracking interactions, and analyzing customer behavior. With features like surveys, reviews, and sentiment analysis, Guest-Note enables businesses to gain valuable insights into customer ne... Read more about Guest-Note

Free Trial

Available

Pricing Type

$495 Per user

Location

United States

Cubb is a dynamic customer experience software designed to help businesses enhance their interactions with customers and improve satisfaction levels. This platform provides comprehensive tools for gathering feedback, analyzing customer sentiments, and managing customer relationships effectively. With Cubb, users can easily create and distribute surveys, monitor social media engagement, and track c... Read more about Cubb

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

DocPlace is a document management software solution designed to help businesses efficiently store, organize, and retrieve documents in a secure digital environment. The platform offers cloud-based storage, advanced search capabilities, and file version control, allowing teams to access important documents from anywhere, at any time. DocPlace enables users to automate document workflows, share file... Read more about DocPlace

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

allswers is a dynamic customer engagement software designed to help businesses build meaningful relationships with their customers. The platform enables companies to provide personalized, proactive communication through multiple channels, including email, chat, and social media. With allswers, businesses can automate responses to customer queries, create targeted marketing campaigns, and track cus... Read more about allswers

Free Trial

Available

Pricing Type

$85 Per feautre

Location

Spain

Orbitrics is a customer experience software designed to help businesses deliver exceptional service and improve customer satisfaction. By leveraging advanced analytics, Orbitrics tracks customer interactions across multiple channels, including phone, email, and social media, providing a unified view of the customer journey. The software’s sentiment analysis tools allow businesses to gauge c... Read more about Orbitrics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Customer experience management software (CXM) helps businesses analyze and improve customer interactions across multiple touchpoints to enhance satisfaction and loyalty.

It tracks customer feedback, analyzes behavior, and provides actionable insights to help businesses deliver more personalized and efficient customer experiences.

While CRM software focuses on managing customer relationships and sales data, CX software prioritizes enhancing customer interactions, feedback collection, and journey optimization.

Customer journey software maps customer interactions across different channels, helping businesses identify pain points and optimize their customer engagement strategies.

It visually represents how customers interact with a brand, helping businesses understand gaps, improve touchpoints, and create seamless experiences.

Look for real-time analytics, multi-channel feedback collection, AI-powered sentiment analysis, journey mapping, and integration with CRM and marketing tools.

AI-powered CX software analyzes customer sentiment, predicts behavior, automates responses, and personalizes interactions for improved engagement.

Yes, most CXM solutions integrate with CRMs, marketing automation platforms, helpdesk software, and analytics tools to provide a unified view of customer interactions.

Retail, eCommerce, healthcare, hospitality, finance, and SaaS companies benefit from CX software by optimizing customer interactions and boosting retention rates.

By identifying key moments that impact customer perception, businesses can proactively address pain points and enhance brand trust.

Cloud-based solutions offer flexibility, real-time updates, and remote access, making them ideal for businesses that require scalability and remote customer engagement.

It collects Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) data to gauge and improve customer satisfaction levels.

It helps small businesses gather feedback, analyze trends, and implement customer-centric improvements without requiring a large support team.

It consolidates feedback from surveys, reviews, and social media, providing insights that businesses can use to refine products, services, and support strategies.

Costs vary based on features, number of users, and integrations. Some providers offer free plans with limited features, while premium plans offer advanced AI-driven analytics.