Zonka Feedback vs Delighted – Find the Best Fit for You

Trying to decide between Zonka Feedback and Delighted? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Zonka Feedback and Delighted

Product
Review & Ratings

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Description

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scori... Read more about Zonka Feedback

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Free Trial

NA

14 Days

Starting Price

$199 Per Month

$17 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Web-Based, iPhone, Android, Mac,
Pricing Model Contact Vendor Usage Based
Support Email, Phone, Chat, Knowledge Base Email, Phone, Chat, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Zonka Feedback vs Delighted

In conclusion, both Zonka Feedback and Delighted offer valuable tools for gathering customer feedback, yet they cater to different needs. Zonka Feedback excels with its comprehensive survey customization and robust analytics, making it ideal for businesses seeking in-depth insights. Conversely, Delighted stands out for its simplicity and ease of use, perfect for teams looking for quick feedback collection. Ultimately, the choice between the two depends on a business's specific requirements and the level of detail desired in customer insights.