Medallia Experience Cloud vs Delighted – Find the Best Fit for You

Trying to decide between Medallia Experience Cloud and Delighted? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Medallia Experience Cloud and Delighted

Product
Review & Ratings

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Description

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Meda... Read more about Medallia Experience Cloud

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Free Trial

NA

14 Days

Starting Price

$17 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Web-Based, iPhone, Android, Mac,
Pricing Model Contact Vendor Usage Based
Support 24x7 Support, Email, Chat, Knowledge Base, FAQs/Forum Email, Phone, Chat, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business,
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

FAQs About Medallia Experience Cloud vs Delighted

Medallia Experience Cloud and Delighted both offer robust customer experience management solutions, but they cater to different needs. Medallia is ideal for large enterprises seeking comprehensive, data-driven insights with advanced analytics and integration capabilities. It excels in handling complex feedback systems across multiple channels. Delighted, on the other hand, is perfect for smaller businesses or those new to customer feedback, offering simplicity and ease of use with quick setup and straightforward survey tools. Ultimately, the choice depends on the organization's size, complexity, and specific feedback management needs.