Jira Service Management vs GoTo Resolve – Find the Best Fit for You

Trying to decide between Jira Service Management and GoTo Resolve? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Jira Service Management and GoTo Resolve

Product
Review & Ratings

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Description

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

GoTo Resolve is an innovative remote support software designed to enhance customer support and IT service management by enabling seamless remote assistance. This platform allows support teams to troubleshoot issues, provide guidance, and resolve problems for users from virtually anywhere, improving efficiency and customer satisfaction. With GoTo Resolve, users can initiate remote sessions with jus... Read more about GoTo Resolve

Free Trial

30 Days

Available

Starting Price

$19.04 Per Month

$23 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted , On-Premise
Devices Supported Web-Based, iPhone, Android, Windows, Linux Web-Based, iPhone, Android, Windows, Linux
Pricing Model Per Feature Flat Rate
Support 24x7 Support, Email, Phone, Chat, Knowledge Base Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Jira Service Management vs GoTo Resolve

In comparing Jira Service Management and GoTo Resolve, both platforms offer robust solutions for IT service management, but they cater to different needs. Jira Service Management excels with its deep integration into the Atlassian ecosystem, making it ideal for teams already using Jira for development. It offers extensive customization and scalability. Conversely, GoTo Resolve focuses on simplicity and ease of use, providing efficient remote support and straightforward IT management. Ultimately, the choice depends on the specific requirements and existing infrastructure of the organization.