Deskpro vs Giva – Find the Best Fit for You

Trying to decide between Deskpro and Giva? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Deskpro and Giva

Product
Review & Ratings

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Description

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro

Giva is a robust help desk software designed to enhance customer support and streamline service management for organizations. This platform offers a comprehensive suite of tools for ticketing, incident tracking, and reporting, enabling teams to manage customer inquiries efficiently. With Giva, users can create customizable workflows, prioritize support tickets, and ensure timely resolutions, impro... Read more about Giva

Free Trial

Available

Available

Starting Price

$29 Per Month

$49 Per User

Category Features
Other Information
Deployment Cloud Hosted , On-Premise Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Windows, Mac, Linux Web-Based,
Pricing Model Per User Per User
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About Deskpro vs Giva

In comparing Deskpro and Giva, both platforms offer robust helpdesk solutions, but they cater to slightly different needs. Deskpro excels with its customizable interface and extensive integration options, making it ideal for businesses seeking flexibility. Giva, on the other hand, stands out for its user-friendly design and strong focus on ITIL compliance, appealing to organizations prioritizing IT service management. Ultimately, the choice between Deskpro and Giva depends on specific business requirements, such as customization needs and IT service focus.