CallRail vs CallTrackingMetrics – Find the Best Fit for You

Trying to decide between CallRail and CallTrackingMetrics? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of CallRail and CallTrackingMetrics

Product
Review & Ratings

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Description

CallRail is a dynamic call tracking and analytics platform that empowers businesses to optimize their marketing efforts. It allows users to track phone call conversions from online and offline marketing campaigns, including PPC ads, SEO, and direct mail. With its call recording feature, businesses can gain valuable insights into customer interactions, enhancing training and service quality. CallRa... Read more about CallRail

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing call... Read more about CallTrackingMetrics

Free Trial

14 Days

NA
Starting Price

$45 Per Month

$79 Per Month

Category Features
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Mac, Web-Based, iPhone, Android,
Pricing Model Usage Based Usage Based
Support Email, Phone, Chat, Knowledge Base Email, Phone, Chat, Knowledge Base, FAQs/Forum
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business,

FAQs About CallRail vs CallTrackingMetrics

In comparing CallRail and CallTrackingMetrics, both platforms offer robust call tracking solutions with unique strengths. CallRail is user-friendly, ideal for small to medium businesses seeking straightforward analytics and integration capabilities. CallTrackingMetrics, on the other hand, provides more advanced features, including automation and extensive customization, catering to larger enterprises with complex needs. Ultimately, the choice between the two depends on the specific requirements and scale of your business, balancing ease of use with feature depth.