Best Online Customer Retention Software

In an always-connected world, many businesses prefer customer retention software solutions that require no local installation. Below, you’ll find top online customer retention software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.

Last Updated: October 01, 2025

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46 Software

Popular Picks in Customer Retention Software

ClickUp

ClickUp

   (5.0)

$7 Per month

Freshsuccess

Freshsuccess

Contact Vendor

Hotjar

Hotjar

$32 Per month

Keap

Keap

$249 Per month

List of Top Web-Based Customer Retention Software

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Lebesgue is an advanced marketing analytics software that helps businesses optimize their digital marketing strategies through data-driven insights. The platform enables marketers to measure the performance of their marketing campaigns across multiple channels, including social media, email, paid ads, and content marketing. Lebesgue's AI-powered tools analyze vast amounts of marketing data to iden... Read more about Lebesgue

Free Trial

Available

Pricing Type

Contact Vendor

Location

Croatia

Apex Loyalty is an innovative customer loyalty software designed to help businesses create and manage effective loyalty programs that enhance customer engagement and retention. With user-friendly tools, Apex Loyalty allows companies to customize their loyalty rewards, track customer interactions, and analyze data to gain insights into consumer behavior. The platform's comprehensive dashboard provi... Read more about Apex Loyalty

Free Trial

NA

Pricing Type

$4990 Per user

Location

United States

ProsperStack is a customer success software platform designed to help businesses enhance customer retention, engagement, and satisfaction. This powerful tool enables businesses to track customer health scores, monitor key engagement metrics, and automate workflows to provide proactive support to clients. ProsperStack integrates with CRM systems and other tools to provide a centralized view of cust... Read more about ProsperStack

Free Trial

NA

Pricing Type

$200 Per month

Location

United States

Maqsam is an advanced contact center software designed to help businesses streamline customer interactions, optimize agent performance, and enhance customer satisfaction. By providing a unified platform for voice, chat, email, and social media communications, Maqsam enables businesses to manage customer inquiries across multiple channels from a single interface. The software includes features like... Read more about Maqsam

Free Trial

Available

Pricing Type

$45 Per user

Location

Saudi Arabia

Raaft is a customer satisfaction software designed to help businesses monitor and improve their customer service through real-time feedback and analytics. This powerful platform allows companies to collect customer ratings, reviews, and survey responses across multiple touchpoints, providing a comprehensive view of customer satisfaction. Raaft’s intuitive interface enables businesses to create c... Read more about Raaft

Free Trial

Available

Pricing Type

$79 Per month

Location

United States

Churnly is a cutting-edge customer success software designed to help businesses proactively manage customer relationships and reduce churn rates. The platform offers a comprehensive suite of tools for tracking customer engagement, monitoring satisfaction levels, and identifying at-risk accounts. Churnly’s intuitive dashboard provides real-time insights into customer health scores, enabling custo... Read more about Churnly

Free Trial

NA

Pricing Type

$149 Per user

Location

United Kingdom

Screeb is a user-friendly survey software designed to help businesses collect feedback, gather insights, and improve decision-making through customizable surveys and questionnaires. The platform allows users to create surveys with a variety of question types, including multiple choice, open-ended, and Likert scale questions. Screeb’s intuitive drag-and-drop interface makes it easy to design surv... Read more about Screeb

Free Trial

Available

Pricing Type

$79 Per month

Location

France

Arcum is a powerful customer retention software designed to help businesses improve customer loyalty and reduce churn. This platform offers a comprehensive suite of tools that allow businesses to engage, retain, and nurture relationships with existing customers. By tracking customer interactions, purchase history, and behavior patterns, Arcum enables businesses to offer personalized experiences an... Read more about Arcum

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

OptCulture is a powerful customer loyalty software designed to help businesses build and maintain strong relationships with their customers. With its user-friendly platform, OptCulture allows organizations to create personalized loyalty programs tailored to their audience, enhancing customer engagement and retention. The software offers features such as points tracking, rewards management, and pro... Read more about OptCulture

Free Trial

Available

Pricing Type

$160 Per user

Location

India

Poppins is a user-friendly push notification software designed to help businesses engage and communicate with their audience more effectively. With Poppins, businesses can send personalized push notifications to users across different platforms, including mobile apps, websites, and desktop browsers. The software enables businesses to send timely, relevant messages directly to customers, whether it... Read more about poppins

Free Trial

NA

Pricing Type

Contact Vendor

Location

Luxembourg

CausalFunnel is a next-generation artificial intelligence (AI) software designed to help businesses make smarter, data-driven decisions. The platform uses AI algorithms to analyze complex data sets, identify patterns, and generate actionable insights that can improve decision-making processes across a variety of business functions. CausalFunnel is particularly useful for sales and marketing teams,... Read more about CausalFunnel

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Elevate Loyalty, Boost Orders

Flyx is a customer loyalty software that helps businesses build and maintain strong relationships with their customers by offering personalized rewards and incentives. Designed to enhance customer retention and engagement, Flyx allows businesses to create custom loyalty programs that reward customers for repeat purchases, referrals, and other actions that contribute to brand loyalty. The platform ... Read more about Flyx

Free Trial

NA

Pricing Type

Contact Vendor

Location

Belgium

Patch is a customer engagement software designed to help businesses create meaningful connections with their customers across multiple channels. This platform allows businesses to send personalized messages, notifications, and updates to customers based on their behavior, preferences, and engagement history. Patch helps enhance customer loyalty and retention by automating the delivery of relevant ... Read more about Patch

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Free Trial

Available

Pricing Type

$12.99 Per user

Location

Ghana

Corelation is a powerful data analysis software that enables businesses to extract valuable insights from large datasets and make informed decisions. The software offers a suite of analytical tools, including data mining, statistical analysis, and machine learning, that can be applied to a wide range of industries, from finance to healthcare. Corelation’s advanced algorithms allow users to ident... Read more about Corelation

Free Trial

NA

Pricing Type

$77 Per month

Location

Denmark

SuccessBoard is a customer success software designed to help businesses enhance their customer relationships by providing actionable insights into customer health, satisfaction, and engagement. The platform offers a comprehensive view of each customer’s journey, from onboarding to ongoing support, enabling businesses to track important metrics such as churn risk, product usage, and customer sati... Read more about SuccessBoard

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

EngagePackage is a comprehensive customer engagement software designed to help businesses build stronger relationships with their customers. With its multi-channel communication capabilities, EngagePackage allows businesses to reach customers through email, SMS, social media, and live chat, all from one unified platform. The software’s automation features enable businesses to set up personalized... Read more about EngagePackage

Free Trial

Available

Pricing Type

$149 Per month

Location

United Arab Emirates

Vendeo is a powerful video management software designed to help businesses manage, organize, and distribute their video content across various platforms. Whether it's for marketing, customer support, or training purposes, Vendeo simplifies video hosting, editing, and distribution, offering a central hub for all video-related activities. The platform supports a wide range of video formats, allowing... Read more about Vendeo

Free Trial

Available

Pricing Type

Contact Vendor

Location

France

Reward Rally is a powerful customer retention platform that helps businesses drive repeat purchases, improve customer retention, and strengthen brand loyalty. By offering points, badges, vouchers, and gamified experiences, it keeps customers engaged, enhances their satisfaction, and motivates them to interact regularly, ultimately boosting revenue and long-term growth and customer retention Read more about Reward Rally

Free Trial

More than 30 days

Pricing Type

$49 Per month

Location

India

Gmail-native CRM: Customer success, account health, and engagement insights—all inside your inbox.

InboxCRM by AppEQ helps you proactively retain customers by surfacing account health, renewal risks, and engagement gaps directly in Gmail. Automated touchpoint tracking and in-inbox alerts let you intervene before at-risk accounts slip through the cracks. Real-time usage insights and targeted follow-up templates drive timely outreach that boosts renewal rates. Read more about InboxCRM

Free Trial

7 Days

Pricing Type

Contact Vendor

Location

United States

Gamification Based Loyalty Platform

RapidMule transforms retention from a numbers game into an experience people love to return to. By adding gamified mechanics, such as milestones, achievements, and personalized rewards, businesses can create emotional connections that keep customers engaged long after the first purchase. Instead of one-off interactions, RapidMule helps brands build lasting relationships that drive repeat visits, ... Read more about RapidMule

Free Trial

Available

Pricing Type

Contact Vendor

Location

Türkiye

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