Best Online Contact Center Software

ICTContact is a powerful contact center software designed to streamline communication and enhance customer service for organizations of all sizes. This platform provides tools for managing inbound and outbound calls, tracking interactions, and analyzing performance metrics. With features such as automated call distribution, real-time monitoring, and customizable reporting, ICTContact empowers orga... Read more about ICTContact

Help Lightning is a next-generation call center software designed to enhance customer service by providing real-time video and screen-sharing capabilities. The platform allows call center agents to communicate with customers via video calls, enabling them to visually assist with troubleshooting, product demonstrations, or technical support. Help Lightning’s interactive features, such as drawing ... Read more about Help Lightning

Pascom Cloud is a cloud-based business phone system designed to provide seamless communication solutions for businesses of all sizes. With Pascom Cloud, companies can manage their telephony needs through a single platform, eliminating the need for traditional on-premise phone systems. The software supports voice, video, and instant messaging, enabling teams to communicate effectively, regardless o... Read more about Pascom Cloud

ProcedureFlow is a business process management (BPM) software designed to help organizations visualize, standardize, and optimize their business processes. It enables teams to document procedures and workflows in a clear and accessible format, ensuring that employees can easily follow the steps needed to complete tasks correctly and efficiently. ProcedureFlow offers a simple, flowchart-based inter... Read more about ProcedureFlow

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing... Read more about Eloquant

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s i... Read more about HGS Agent X

IVRy is an innovative Interactive Voice Response (IVR) software designed to improve customer service by automating phone interactions with callers. By utilizing voice recognition and menu-driven systems, IVRy enables businesses to efficiently route customer inquiries to the right department or provide immediate responses to frequently asked questions. The software enhances the customer experience ... Read more about IVRy

FreeAgent CRM is a modern, cloud-based customer relationship management solution tailored for small and medium-sized businesses seeking to enhance customer engagement and streamline sales processes. Its standout features include a highly customizable interface, enabling users to tailor the CRM solution to their specific business needs. FreeAgent CRM excels in automating sales workflows, managing c... Read more about FreeAgent CRM

Voiptime Cloud is a cloud-based call center software, aimed at improving customer interaction and business communication. It offers features like auto-dialing, which helps in making multiple calls efficiently, and call recording for quality assurance and training purposes. The software also provides detailed call reports, aiding in performance analysis and strategy planning. Voiptime Cloud support... Read more about Voiptime Cloud

NetSupport ServiceDesk is a comprehensive help desk software designed to streamline IT support operations for organizations of all sizes. With its user-friendly interface, the software allows support teams to efficiently manage tickets, track service requests, and communicate with users. Key features include automated workflows, reporting tools, and a self-service portal that empowers users to fin... Read more about NetSupport ServiceDesk

FluentStream is a powerful call center software designed to enhance customer service and streamline communication for businesses. With its intuitive interface, users can manage inbound and outbound calls, track performance metrics, and optimize call handling processes. FluentStream offers features such as call routing, voicemail transcription, and real-time analytics, enabling teams to respond to ... Read more about FluentStream

Enterprise Bot is a sophisticated live chat software designed to enhance customer engagement and support for businesses. This platform utilizes artificial intelligence to automate customer interactions, providing instant responses to inquiries and resolving issues efficiently. With its user-friendly interface, businesses can easily integrate the software into their websites and applications, enabl... Read more about Enterprise Bot

Contact center software has evolved significantly, transforming from basic call management systems to comprehensive platforms that handle omnichannel customer interactions. Today's solutions are designed to streamline communication across various channels, including voice, email, chat, social media, and more. Key features often include intelligent call routing, interactive voice response (IVR), c... Read more about Servetel (by Acefone)

iPlum is a VoIP (Voice over Internet Protocol) software that provides businesses and individuals with a reliable and cost-effective communication solution. This software enables users to make calls, send messages, and manage contacts using their internet connection, bypassing traditional phone systems. iPlum offers a variety of features such as virtual numbers, call forwarding, voicemail, and secu... Read more about iPlum

Oliver API is a powerful artificial intelligence (AI) software designed to enhance business processes by providing easy-to-use, scalable AI solutions through API integrations. The platform allows developers to integrate AI capabilities into their applications with minimal coding, making it ideal for businesses that want to harness the power of machine learning without requiring extensive AI expert... Read more about Oliver API

AI Mediated Conversations (AI-MC) is an advanced call center software that utilizes artificial intelligence to enhance customer interactions and streamline communication processes. This platform offers tools for managing inbound and outbound calls, routing inquiries to the appropriate agents, and providing real-time analytics on call performance. With AI-powered features such as natural language p... Read more about AI Mediated Conversations (AI-MC)

Centricity is a robust Managed Service Provider (MSP) software designed to help IT service providers manage and support their clients’ IT infrastructure efficiently. The platform offers features for remote monitoring, network management, ticketing, and automation, enabling MSPs to handle issues proactively and deliver superior service. Centricity’s centralized dashboard provides real-time insi... Read more about Centricity

Dextr is a versatile contact center software solution that helps businesses manage and optimize customer interactions across multiple channels, including phone, email, live chat, and social media. With Dextr, businesses can centralize customer communications, streamline workflows, and improve the overall customer experience. The software offers advanced call routing, automated responses, and real-... Read more about Dextr

Acefone's comprehensive Contact Center Software empowers your business to deliver exceptional customer experiences by unifying all communication channels, including voice, email, live chat, social media, and SMS, into a single, intuitive platform. 1 This robust solution streamlines agent workflows with intelligent call routing, automated dialers, and CRM integrations, while providing real-time m... Read more about Acefone Software

VCC Live is a cloud-based contact center solution designed to manage customer interactions efficiently. It enables businesses to handle phone, email, chat, and social media inquiries all in one place. The software features predictive dialing to boost outbound call efficiency and provides real-time statistics for performance tracking. VCC Live also offers customizable scripts, ensuring consistent c... Read more about VCC Live

Convoso is a cloud-based call center solution designed to enhance outbound sales and lead generation. It offers an auto-dialer feature, streamlining the calling process. The software includes interactive voice response (IVR) systems for efficient call routing. Convoso supports real-time reporting and analytics, providing valuable insights into call operations. The tool is equipped with call record... Read more about Convoso

Ring.io is an advanced inside sales software designed to enhance sales productivity and streamline communication for sales teams. This platform offers comprehensive tools for managing calls, tracking leads, and analyzing sales performance, ensuring effective inside sales operations. With Ring.io, users can easily make calls directly from their CRM, log interactions, and monitor sales activities, p... Read more about Ring.io

3CLogic is a comprehensive call center software designed to enhance customer interactions and streamline operational processes for contact centers. The platform offers a robust suite of features, including inbound and outbound call management, automated dialing, and reporting analytics, enabling organizations to optimize their communication strategies effectively. With its user-friendly interface,... Read more about 3CLogic

Anywhere365 is an innovative call center software designed to enhance customer engagement and improve communication for businesses. The platform offers comprehensive tools for managing incoming and outgoing calls, tracking customer interactions, and analyzing performance metrics. With Anywhere365, organizations can easily set up omnichannel communication, enabling customers to reach out via phone,... Read more about Anywhere365