Best Online Contact Center Software

SanCCS is a feature-rich call center software designed to optimize communication and improve customer service operations for businesses of all sizes. It provides an all-in-one solution for managing inbound and outbound calls, integrating with customer relationship management (CRM) systems to streamline workflows and enhance service delivery. With features such as automatic call distribution (ACD),... Read more about SanCCS

IP Contact Suite is an advanced contact center software solution designed to enhance customer service, improve agent performance, and increase operational efficiency. With IP Contact Suite, businesses can centralize customer interactions across multiple communication channels, including voice, email, chat, and social media, into one unified platform. The software includes intelligent routing and q... Read more about IP Contact Suite

Teleforce is a unified communications (UC) software platform that helps organizations improve collaboration, communication, and productivity by integrating various communication tools into a single system. The platform offers a wide range of features, including voice calls, video conferencing, instant messaging, and email, all accessible from any device or location. Teleforce enables seamless comm... Read more about Teleforce

Luware Nimbus is a sophisticated contact center software designed to optimize customer service operations by providing a unified platform for managing customer interactions across multiple channels, including voice, email, chat, and social media. With Luware Nimbus, contact center teams can efficiently route customer queries to the appropriate agents based on their skills, availability, and custom... Read more about Luware Nimbus

Maqsam is an advanced contact center software designed to help businesses streamline customer interactions, optimize agent performance, and enhance customer satisfaction. By providing a unified platform for voice, chat, email, and social media communications, Maqsam enables businesses to manage customer inquiries across multiple channels from a single interface. The software includes features like... Read more about Maqsam

SpitFire is an advanced call center software designed to optimize the operations of customer service and support teams. This platform offers features such as call routing, real-time analytics, and agent performance tracking, enabling organizations to enhance their customer engagement strategies. With SpitFire, users can easily monitor call volumes, track customer interactions, and analyze performa... Read more about SpitFire

Contivio Contact Center is an advanced call center software solution designed to elevate customer service and improve operational efficiency. This cloud-based platform enables organizations to manage inbound and outbound calls seamlessly, providing a comprehensive suite of features to enhance call handling. Key functionalities include intelligent call routing, interactive voice response (IVR), and... Read more about Contivio Contact Center

contactSPACE is an advanced call center software designed to enhance communication and improve operational efficiency for contact centers and customer support teams. The platform provides a comprehensive suite of tools for managing inbound and outbound calls, tracking performance metrics, and optimizing workflows. With its intuitive interface, agents can easily access customer information, manage ... Read more about contactSPACE

ClarityTel is a cutting-edge call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a comprehensive suite of tools that manage inbound and outbound calls, automate call routing, and provide real-time analytics to monitor performance. ClarityTel’s intuitive interface allows agents to handle calls seamlessly, access customer information ... Read more about ClarityTel

Kloudtalk is a cloudbased call center software that offers a suite of tools for managing customer communications across voice, SMS, and webchat channels. With features like call recording, IVR, and realtime analytics, Kloudtalk provides businesses with the tools needed to enhance customer support and improve response times. The platform includes CRM integration, allowing agents to access customer ... Read more about Kloudtalk

Initiative CRM is a dynamic online customer relationship management (CRM) software designed to help businesses manage and nurture their customer relationships effectively. It offers a comprehensive platform for tracking customer interactions, managing sales pipelines, and automating marketing campaigns seamlessly. With Initiative CRM, businesses can centralize customer data, ensuring that all info... Read more about Initiative CRM

nVX is an advanced contact center software designed to enhance customer interactions and streamline support processes for businesses of all sizes. This platform offers a comprehensive suite of tools for managing inbound and outbound communications across various channels, including voice, email, chat, and social media. With nVX, organizations can ensure a seamless customer experience by integratin... Read more about nVX

Aim is a versatile call center software solution designed to enhance customer service operations by optimizing call routing, agent performance, and customer interaction. This platform offers a range of features, including automatic call distribution (ACD), intelligent IVR systems, and real-time performance dashboards. Aim integrates seamlessly with existing CRM tools, enabling agents to access cus... Read more about Aim

C3 Cloud Contact Center is a comprehensive contact center software solution designed to optimize customer service operations. It integrates multiple communication channels, such as voice, email, chat, and social media, into a single platform, enabling agents to manage all customer interactions efficiently. C3 Cloud Contact Center offers features like intelligent call routing, real-time reporting, ... Read more about C3 Cloud Contact Center

VoiceOwl is a cutting-edge conversational AI platform that enables businesses to automate customer interactions and improve customer service. The software uses natural language processing (NLP) and machine learning to understand and respond to customer inquiries across various channels, including voice, chat, and messaging. VoiceOwl helps businesses reduce response times, provide 24/7 support, and... Read more about VoiceOwl

VQ Online is a robust Business Performance Management (BPM) software designed to streamline and optimize business processes for enhanced operational efficiency. The platform helps organizations track key performance indicators (KPIs), manage projects, and align business goals with real-time data. By offering comprehensive dashboards and reporting features, VQ Online ensures executives and managers... Read more about VQ Online

AI-Powered Voice Assistants is an advanced Help Desk Software designed to enhance customer support and streamline service operations through the integration of artificial intelligence and voice recognition technologies. It offers a comprehensive platform for managing customer inquiries, automating responses, and providing personalized assistance, ensuring that businesses can deliver exceptional su... Read more about AI-Powered Voice Assistants

Pointel DCCM is an advanced call center software designed to streamline and enhance customer service operations for businesses of all sizes. It offers a comprehensive suite of tools for managing incoming and outgoing calls, tracking customer interactions, and optimizing call center performance, ensuring that customer inquiries are handled efficiently and effectively. Pointel DCCM’s intuitive int... Read more about Pointel DCCM

Pointel Configuration Management Solution is a specialized contact center software designed to streamline configuration management and improve operational efficiency. The platform enables administrators to manage contact center settings, customize agent profiles, and monitor system configurations, ensuring consistency and compliance. Pointel’s solution includes tools for tracking configuration c... Read more about Pointel Configuration Management Solution

SOGEDES.X is an advanced call center software that helps businesses improve customer service and enhance operational efficiency. Designed for both small businesses and large enterprises, SOGEDES.X offers a range of features that enable customer support teams to handle calls, emails, chats, and social media interactions from a single platform. The software includes intelligent routing systems to en... Read more about SOGEDES.X

VIS Centralino in Cloud is a telephony software solution that offers cloud-based communication tools for businesses, enabling seamless internal and external communication. The platform provides features such as VoIP calling, call routing, and voicemail, supporting remote and office-based employees. VIS Centralino in Cloud includes a user-friendly dashboard where administrators can manage call sett... Read more about VIS Centralino in Cloud

HiperMe! is a unified communications software that integrates multiple communication tools into one platform, enabling teams to collaborate and communicate seamlessly across channels. This software consolidates email, instant messaging, video conferencing, and file sharing into a single interface, making it easy for employees to connect with colleagues and clients. HiperMe! features real-time chat... Read more about HiperMe!

Competella Communication Suite is an advanced contact center software solution designed to enhance communication efficiency for organizations. It offers a full range of features for managing inbound and outbound communication channels, including voice, email, chat, and social media. The software is built to integrate seamlessly with Microsoft Teams, making it a perfect fit for businesses using Off... Read more about Competella Communication Suite

SparkTG VCC is an advanced telephony software solution designed for businesses seeking to enhance their communication capabilities. Offering a suite of features that integrate seamlessly with existing systems, SparkTG VCC enables organizations to manage voice calls, video conferencing, and messaging from a single platform. Its intuitive user interface simplifies the management of communication wor... Read more about SparkTG VCC

Office24by7 is a comprehensive customer relationship management (CRM) software designed to enhance communication and streamline interactions between businesses and their clients. This platform offers a suite of tools for managing customer data, tracking leads, and automating marketing campaigns, ensuring organizations can build and maintain strong relationships with their customers. With its intui... Read more about Office24by7