Best Online Call Center Workforce Management Software

Modjo is a dynamic sales coaching software designed to enhance the performance of sales teams through targeted coaching and analytics. This platform allows sales managers to record, analyze, and provide feedback on sales calls, enabling continuous improvement in sales techniques. Modjo offers insights into individual and team performance, highlighting areas for development and best practices. With... Read more about Modjo

Callbox is a cloud PBX software that enables businesses to manage their phone systems over the internet, reducing the need for traditional hardware and enhancing communication flexibility. The platform provides features such as call routing, voicemail, conferencing, and IVR (interactive voice response), supporting efficient call management. Callbox’s user-friendly dashboard allows administrators... Read more about Callbox

MaxContact is an advanced auto dialer software designed to enhance outbound calling efficiency for sales and telemarketing teams. This platform automates the dialing process, allowing agents to focus on engaging with prospects rather than manually dialing numbers. With its user-friendly interface, MaxContact enables organizations to configure calling campaigns, set calling schedules, and manage le... Read more about MaxContact

Connex One is a comprehensive call center software platform that helps businesses manage customer interactions across multiple channels. It provides a centralized interface for handling voice calls, emails, live chats, and social media messages, ensuring a seamless customer experience. The software includes advanced features such as automated call distribution, real-time analytics, and customer re... Read more about Connex One

Monster VoIP is a robust VoIP software solution designed to enhance communication for businesses through reliable and cost-effective voice services. This platform provides a comprehensive suite of features, including call routing, voicemail, and video conferencing, enabling organizations to connect with clients and colleagues seamlessly. Monster VoIP allows users to make and receive calls over the... Read more about Monster VoIP

Noojee is a powerful call center software solution designed to enhance the efficiency and productivity of customer service teams. This platform offers a range of features tailored for managing inbound and outbound calls, ensuring that businesses can provide exceptional support to their customers. With Noojee, users can monitor call volumes, track agent performance, and access real-time reporting t... Read more about Noojee

MyCallCloud is a cloudbased call center software solution designed to help businesses improve customer service, enhance productivity, and optimize communication across all channels. This allinone platform offers features such as inbound and outbound call management, interactive voice response (IVR), and automatic call distribution (ACD), allowing call centers to efficiently manage large volumes of... Read more about MyCallCloud

OXON is a comprehensive call center software designed to optimize customer interactions and improve service efficiency. This platform offers a suite of tools for managing inbound and outbound calls, including automatic call distribution, call recording, and real-time analytics. With its intuitive interface, OXON enables agents to handle calls effectively, ensuring a seamless customer experience. T... Read more about OXON

Solvice is an advanced scheduling software solution designed to help businesses and organizations optimize workforce management and resource allocation. Ideal for industries such as healthcare, retail, and education, Solvice enables users to create efficient work schedules, assign tasks, and manage time-off requests with ease. The software features a user-friendly interface that simplifies the sch... Read more about Solvice

CallAI is a comprehensive contact center quality assurance software that leverages AI and machine learning to improve the performance of customer service teams. The platform provides tools for real-time monitoring, automated scoring, and detailed analytics, allowing businesses to track the quality of customer interactions. With CallAI, managers can quickly assess agent performance, identify areas ... Read more about CallAI

CommandLink SD-WAN is a Software-Defined Wide Area Network (SD-WAN) solution that helps businesses optimize their network performance, increase agility, and reduce costs. This cloud-managed service uses software to manage and monitor network traffic across multiple locations, ensuring that data is routed efficiently and securely. CommandLink SD-WAN enhances network reliability by dynamically selec... Read more about CommandLink SD-WAN

DCDial is an advanced call center software solution designed to enhance communication and improve operational efficiency for businesses. This platform offers a comprehensive suite of tools for managing inbound and outbound calls, including predictive dialing, call routing, and real-time analytics. With features like CRM integration, agents can access customer information during calls, facilitating... Read more about DCDial

Cinareo is a robust capacity planning software designed to help businesses optimize their resource allocation and ensure that they can meet demand without overburdening their resources. Whether you’re managing production lines, employee workloads, or IT infrastructure, Cinareo provides powerful tools for forecasting demand and planning capacity accordingly. The platform enables businesses to tra... Read more about Cinareo

Apex Power Dialer is a cloud-based power dialer software designed to boost agent productivity. This dialer integrates with Pipedrive CRM and allows users to segment leads into custom dialer lists to target specific scenarios or stages of the sales funnel. Key features include dialer lists, Pipedrive integration, Twilio integration for text messaging, multi-user and role support, and campaigns and ... Read more about Apex Power Dialer

Samu is an innovative sales coaching software designed to help sales teams improve performance through personalized coaching and skill development. With Samu, sales managers can create tailored coaching plans for individual team members, focusing on specific skills such as negotiation, closing techniques, and customer relationship building. The platform allows for easy tracking of progress and pro... Read more about Samu

Flow360.io is an innovative workflow management software designed to enhance operational efficiency and streamline business processes. This platform enables organizations to create, manage, and automate workflows tailored to their unique needs. With its user-friendly interface, Flow360.io allows teams to collaborate seamlessly, ensuring that tasks are completed on time and within budget. The softw... Read more about Flow360.io

Rooster Planner is a sophisticated scheduling software that helps businesses manage appointments, shifts, and resources with ease. Whether you are scheduling meetings, managing a team’s shifts, or coordinating events, Rooster Planner offers a range of features that allow users to optimize their time management and reduce scheduling conflicts. The platform’s drag-and-drop interface allows for i... Read more about Rooster Planner