Best AI-Powered IT Ticketing Systems Software

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to deli... Read more about HubSpot Service Hub

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro

Moveworks is an AI-driven help desk software that automates IT support, providing employees with instant solutions to common issues. The platform uses natural language processing (NLP) to understand user queries and deliver relevant responses, whether through resolving password resets, software access requests, or troubleshooting issues. Moveworks integrates with existing IT systems, including tic... Read more about Moveworks

Dezide is an innovative call center software solution designed to improve the efficiency of customer service operations. It offers features like intelligent routing, automated workflows, and real-time analytics, helping call center agents manage inquiries quickly and effectively. Dezide’s AI-powered decision support system assists agents by providing relevant solutions during calls, ensuring fas... Read more about Dezide

Suptask is a comprehensive help desk software solution designed to streamline customer support operations for businesses across various sectors. This platform provides an intuitive interface that allows support teams to manage customer inquiries, track tickets, and deliver timely resolutions effectively. With Suptask, organizations can create a centralized knowledge base, enabling customers to fin... Read more about Suptask

Gryphon ONE is a comprehensive customer relationship management (CRM) software designed to help businesses build and maintain strong relationships with their customers. It offers a wide range of features including contact management, sales automation, marketing campaigns, and customer support, ensuring that businesses can effectively manage and nurture their customer relationships. The intuitive i... Read more about Gryphon ONE

Kapture CX is software designed to help businesses improve customer satisfaction and loyalty. It offers various tools to collect customer feedback, manage interactions, and streamline support processes. With Kapture CX, companies can easily gather insights from surveys and reviews to understand customer preferences better. The software simplifies tracking customer interactions across different com... Read more about Kapture CX

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

Quickbase is a versatile and user-friendly software designed for businesses to build custom applications without coding complexities. Serving as a robust low-code solution, Quickbase empowers users to create, customize, and manage applications tailored to their unique workflow needs. With its intuitive interface, individuals and teams can effortlessly design databases, automate processes, and cent... Read more about Quickbase

eGain AI Knowledge Hub supercharges IT ticketing systems with intelligent knowledge management, helping support teams resolve issues faster and more accurately. By integrating trusted generative AI, semantic search, and guided workflows, it empowers agents with step-by-step resolutions and deflects common tickets through smart self-service. The result is reduced resolution times, improved SLA com... Read more about eGain AI Knowledge Hub

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, proactive alerts to prevent issues, and robust reporting for insight into IT infrastructure. Its patch management ensures... Read more about ConnectWise Automate

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to navigate and utilize new software features. Whatfix includes analytics capabilities that track user engagement and learni... Read more about Whatfix