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Best AI-Powered Contact Center Software
Deliver exceptional customer service with AI contact center software. These platforms leverage artificial intelligence to automate intelligent call routing, provide real-time agent assistance, and enable automated call summarization across voice, chat, and email. AI-powered contact center tools use NLP, predictive analytics, and sentiment detection to guide agents with suggested responses, extract key interaction insights, and monitor performance continuously. They support self-service chatbots, IVR systems, and dynamic script adjustments while consolidating data into one unified workspace. With AI-driven contact center systems, organizations reduce manual workload, boost agent productivity, and elevate customer satisfaction—all while adapting efficiently to evolving demand. Discover top AI Contact Center Platform options to transform your support operations and delight every customer.
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Last Updated: October 01, 2025
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List of Top AI Contact Center Software Solutions
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I'm looking for Contact Center Software that is:
Best Omnichannel Call Center Software
Bright Pattern is a cloud-based contact center software, designed to improve customer interactions. It supports multiple communication channels like voice, text, chat, and social media, providing a unified platform for customer service. The software's AI-powered automation enhances efficiency by streamlining repetitive tasks and providing smart routing of customer inquiries. Bright Pattern also of... Read more about Bright Pattern
Available
Contact Vendor
United States
Cresta is an AI-driven sales enablement software designed to empower sales teams with real-time coaching, insights, and support during customer interactions. By analyzing conversations and identifying successful sales techniques, Cresta provides agents with actionable guidance, helping them close deals more effectively. The platform’s AI algorithms monitor live interactions, suggesting responses... Read more about Cresta
NA
$0 Per feautre
United States
AI-Powered Call Center Quality Assurance Software
Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy
Available
$12 Per feautre
Ireland
Balto is an AIdriven call center software designed to improve agent performance in real time by offering live call guidance and performance analytics. With features like realtime call monitoring, speech analysis, and AIdriven suggestions, Balto helps agents handle customer queries effectively, enhancing customer satisfaction and reducing call times. The software enables supervisors to monitor call... Read more about Balto
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United States
Convin is a comprehensive contact center quality assurance software designed to enhance the performance and productivity of customer service teams. With Convin, businesses can monitor, evaluate, and improve interactions between agents and customers to ensure consistent service quality. The software utilizes artificial intelligence (AI) and machine learning to analyze customer conversations in real... Read more about Convin
Available
$80 Per month
India